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Because management deals mostly with the status quo and leadership deals mostly with change, in the next century we are going to have to try to become much more skilled at creating leaders.

I think we can all use a little more patience. I get a little impatient sometimes and I wish I didn't. I really need to be more patient.

What happens with a lot of leaders is that their leadership style is like ADD; they are all over the place with different ideas. They could be driving one idea forward but then move on to something else too soon.

I figured managing people was obvious - I'd tell someone what they needed to do and they'd do what I wanted. It turns out that's not the case. It was frustrating at first.

Any leader needs to be constantly interested in what's going on in the world, and constantly ready - even when things are going well - to change.

The one thing I seek above all else is understanding. Sometimes I'm so frustrated and I don't get it. But I'm lucky to have a good management team and people around me who explain things and answer my questions.

One thing that somebody told me is that leadership is a lonely role - some people can do it, and some people can't.

Nothing helps make a leader more approachable than admitting your struggles, screw-ups and behind-the-scenes thinking on hard calls. If the leader makes this a priority, the whole company will be more open and methodical learning from failure.

The single hardest part of leading any organization is knowing what is going on. There's too much noise in the system, too much complexity: you absolutely depend on people speaking up and raising concerns.

When I finally got a management position, I found out how hard it is to lead and manage people.