If you're going to say to all the people that you're working with, 'We want you to treat the customers honestly; don't lie and don't cheat,' it is somewhat hypocritical if you're not following the same rules.
Sentiment: POSITIVE
The customer is not always right.
The golden rule for every business man is this: 'Put yourself in your customer's place.'
I'm a true believer that you have a moral obligation to keep your employees honest, and that is why you have controls, so I'm never tempted or put in a position where I could do something to defraud my employer.
You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.
Right or wrong, the customer is always right.
The right moral compass is trying hard to think about what customers want.
Honesty is for the most part less profitable than dishonesty.
I learned this early on in the variety business: You've got to give folks responsibility, you've got to trust them, and then you've got to check on them.
I'm in this business because I despise honest labor.
We are more likely to cheat if we see others doing so. We tend to conform to accepted norms of reasonable behaviour, rather than adhere to strict rules.