Especially in the food business, critics take very seriously how much power they have. They can shut a restaurant down.
Sentiment: NEGATIVE
The great mystery to me is how restaurant critics think they can get away with doing their job without anybody noticing who they are.
I always tell people that they are really the critics. If people come three times a week to your restaurant they are the ones who find something they really love.
I hate to say 'chain restaurant,' but we're sort of a corporation now. How do we defy that concept, where people assume each restaurant can't be good?
The restaurant industry is brutal.
I don't run restaurants that are out of control. We are about establishing phenomenal footholdings with talent.
Every time the good giants try to cut back on salt, sugar, fat calories, inevitably Wall Street raises its hand and is looking at the sales figures and the revenue and saying, 'Thou shalt not result in any loss of profit.' There's huge continuing pressure on the food companies.
It all comes back to the basics. Serve customers the best-tasting food at a good value in a clean, comfortable restaurant, and they'll keep coming back.
Society has changed so dramatically that it's empowered the individual, and technology has a lot to do with that. Years ago, if you had a bad experience at a restaurant, you could complain to the manager. Maybe you could picket. Now, you go online and write a review that may go viral.
Critics of consumer capitalism like to think that consumers are manipulated and controlled by those who seek to sell them things, but for the most part it's the other way around: companies must make what consumers want and deliver it at the lowest possible price.
Perhaps more than any other, the food industry is very sensitive to consumer demand.
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