If something that needs to be done that we don't feel confronting, we do it through the manager.
Sentiment: POSITIVE
I have to let the general manager do what makes the most sense, or I can't hold him accountable.
One of the jobs of a manager is to instill confidence, pump confidence into your people. And when you've got somebody who's raring to go and you can smell it and feel it, give 'em that shot.
I figured managing people was obvious - I'd tell someone what they needed to do and they'd do what I wanted. It turns out that's not the case. It was frustrating at first.
Different managers give confidence in different ways. Some by hugging, others by talking or having conversations.
Managing is like holding a dove in your hand. Squeeze too hard and you kill it, not hard enough and it flies away.
I think to adequately manage a crisis, you have to see it. Because there's only so much somebody else can tell you about it, and they impose their own distortions on the description. You need to see it yourself.
When you can't solve the problem, manage it.
The key to management is to get rid of the managers.
Most of what we call management consists of making it difficult for people to get their work done.
Being a manager is about getting into the minds of the people you represent.
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