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If a manager can't control his costs, fire them.

The general manager is kind of like the step into darkness when you reach the top of the league. As GM, you're responsible for everything, including the maitre d's and the sommeliers - all these people who have their own agendas. But you probably make less than the maitre d' and have a lot more work and a lot more headaches.

If something that needs to be done that we don't feel confronting, we do it through the manager.

Being general manager is like being the de facto owner. It's like wearing the crown of 'Restaurant Man' without being 'Restaurant Man.' You're trying to run the business, but you're running the ranch without riding the big horse.

I knew if I wanted to be a general manager, I was going to have to leave to work for another organization.

I'm not the manager because I'm always right, but I'm always right because I'm the manager.

We, as individuals, must be responsible for our careers with the goal of reaching our highest potential. The job of a manager is to tap into that energy that's already there.

And I'm the kind of manager that doesn't believe that you micro-manage professionals. They should understand their responsibility and carry out those responsibility.

Being a manager is about getting into the minds of the people you represent.

If you're going to give people authority and hold them responsible and ultimately accountable for their performance, you've got to get out of the way.