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I get a lot of email, so if you're sending me an email, if you want to rise above the clutter, put something on it: say, 'Hey!'

We get a ton of email; everybody does now. It gives us a kind of a pulse that you can feel. We hear people saying, thank you for being fair, for being balanced.

I used to say that I didn't want anything to do with e-mail. It seemed really impersonal, complicated and weird. I had no idea what an amazing way it is to reach people.

I don't want anybody to not recognize how appreciative I am of the volume of e-mails I get.

You glance at an e-mail. You give more attention to a real letter.

I communicate mostly via e-mail and receive hundreds of e-mails a day.

People tell me they open my e-mails first, because they aren't demands and you don't need to reply. They're simply for pleasure.

Alongside my 'no email' policy, I resolve to make better use of the wonderful Royal Mail, and send letters and postcards to people. There is a huge pleasure in writing a letter, putting it in an envelope and sticking the stamp on it. And huge pleasure in receiving real letters, too.

The mistake people keep making is that if they find a wonderful new tool, like email, they have to give up all others. They don't. You have simply added another very useful means to your communications repertoire.

Stop running around, stop trying to return every email in your inbox immediately, stop cramming too much stuff into too few hours in the day. Sit down, shut up, and most importantly, be glad.