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When I go in, I find that it is not a lab but an office. There are a pile of letters to answer, phone numbers to call up, people waiting to have an interview, routine work that must be done.

The American people depend on these federal employees to process, investigate, and adjudicate applications for immigration rights and benefits in a timely and thorough manner.

Many companies restrict Internet activity so heavily that it makes it difficult for people to do online research. The most obvious example? Checking the Facebook profile of someone you just interviewed.

When I sit down and sign up for something, I vet where the people are coming from.

I take on daunting tasks.

I start every day reviewing priorities, prepping for meetings, and getting updated on key projects.

We watched the U.S. citizenship immigration services web site in March. They had six million, two hundred thousand hits, and two million people downloaded applications for citizenship. So what we're doing is attempting to help people in that process.

Constantly probe the people who report to you, and encourage them to probe you.

You have to experience life, make observations, and ask questions.

We need to figure out how to connect people to jobs.