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One way to make a positive out of a negative is that you can put it into your work.

I think it's natural for any manager to want to grow his business. The question is at what rate, and in what direction, and in what format?

Positive anything is better than negative nothing.

Wanting a more positive environment isn't enough. You need to do something, and it doesn't require a great deal of effort or some huge change in the way you approach things at work.

We don't have as many managers as we should, but we would rather have too few than too many.

I've tried to take the opportunity to be as positive a person as I can be, as positive role model as I can be.

I've come to understand that there's always something positive, even in a negative situation.

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

Basically, a manager is a father figure to 20 or 25 blokes. It's about trying to get the best out of them and creating team spirit.