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I believe in the difference that a man or woman can make at the top of an organisation. Once you have a really good guy in place at the top, the next most important thing is continuity of management as opposed to a revolving door.

Leaders are people who do the right thing; managers are people who do things right.

We're all flawed, but basically, effective managers are people whose flaws are not fatal under the circumstances. Maybe the best managers are simply ordinary, healthy people who aren't too screwed up.

I'm not really a management-type person. It doesn't suit my personality to be bossing people around.

The best, most successful managers in the modern era are those who can keep a player happy even if he is not in the team. Given the size of the squads and the use of rotation nowadays, that's tougher than it's ever been.

In managers, I look for people who can get things done through other people. The most important thing for a good manager is that the people on his team feel like he or she has integrity.

Managers develop organisations; leaders develop people.

Managers will tell people what to do, whereas leaders will inspire them to do it, and there are a few things that go into the ability to inspire.

Many think of management as cutting deals and laying people off and hiring people and buying and selling companies. That's not management, that's deal making. Management is the opportunity to help people become better people. Practiced that way, it's a magnificent profession.

A manager is not a person who can do the work better than his men; he is a person who can get his men to do the work better than he can.