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I want my clients to trust me.

I'd prefer not to tell confidential information about future products.

If you're thinking of acquiring a company and want to keep it a secret, tell everyone in the company; let them all in on the truth. Say, 'Listen, if this gets out, we'll probably lose the deal, so we're all in this together.'

Customers have access to information that gives them much more control over their lives.

Be careful that what you write does not offend anybody or cause problems within the company. The safest approach is to remove all useful information.

Our aim is to help the clients help themselves, not to tell them what to think.

At the end of the whole day of working with people you want some privacy.

Think about it: if you were running a multi-million dollar company, and your database of customer information was stolen, would you want to tell your clients? No. Most companies did not until the laws required them to. It's in the best interest of organisations - when they're attacked and information is stolen - to tell nobody.