Quote

If values matter in an organisation, you have to be prepared to act consistently.

The best way to make change is to know how something works. If you're going to go build something or change whatever it is, if you don't know how it works and you're trying to go make a change in it, the first thing you're doing is you're spending time figuring out how it works. The same thing happens in organizations.

The single hardest part of leading any organization is knowing what is going on. There's too much noise in the system, too much complexity: you absolutely depend on people speaking up and raising concerns.

There's a time that may come in an organization where leading by influence is not enough. When things are not going the way they need to go, there's a time when one has to step up... to set the organization back on the right direction.

Once an organization has a strong sense of mission, leaders can focus on trying new things.

At a very basic level, people need to know that there is constancy in their jobs and, more broadly, in where the organization is headed.

There is no degree of human suffering which in and of itself is going to bring about change. Only organisation can change things.

Often, organizations need bold, grand gestures to galvanize people towards a new mission or refocus their attention.

If I can impact an executive and his or her team, I can help to change the culture of an organization.