The goal of listening to customers is not to please every one of them. It's to figure out which customer segments serve your needs - both short and long term.
Sentiment: NEGATIVE
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
Customers want to talk to other customers.
It's so important to experience what your customers are experiencing and listen to their suggestions.
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
Part of Customer Development is understanding which customers make sense for your business.
When you know who your customers are, that can give you an edge on the competition.
Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.
Learning about and from your customers isn't always easy and requires a commitment to continual observation.
When you spend time with potential customers, you get to hear about their struggles firsthand. You see their eyes light up with excitement or darken with confusion. You learn things you would never find in a survey, database, or questionnaire. You learn why people buy.
I love working with customers. Sales has really influenced everything I do. It has instilled in me the important traits of operating with a sense of urgency and listening to people.
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