In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.
Sentiment: POSITIVE
Your typical business just measures the metrics that have to do with the profitability of the business one way or another. But you can have metrics that measure employee happiness and the morale. You can also do direct customer surveys; you can track it over time. You can do supplier satisfaction scores as well.
In organizations, once you articulate how success will be measured, everybody tries to game the system so that they are measured in the best possible way.
In business, we use certain principles to measure performance, and I envision applying those principles in the public sector.
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
I think the main thing you measure your success by is what you do in comparison to your opposition. If you're in an industry where you're the leader, then you're performing very well.
The purpose of a business is to create a customer.
In business, you try to solve problems.
The purpose of a business is to create customers.
Business is about being the best that you can be, and there are always glowing examples of people that we can all learn from.
What I learned from Rockefeller that's off-the-hook important is: You need to know exactly where you stand in a business at all times. Measure everything, because everything that is measured and watched improves.
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