Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
Sentiment: POSITIVE
Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.
Customers are very demanding and well informed.
In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.
We need to reengineer companies to focus on figuring out who the customer is, what's the market and what kind of product you should build.
You have got to have discipline and focus - on the customer and how you run the business.
Part of Customer Development is understanding which customers make sense for your business.
The first step in exceeding your customer's expectations is to know those expectations.
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