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Trust is very hard if you don't know what you're trusting.

To be honest, the fact that people trust you gives you a lot of power over people. Having another person's trust is more powerful than all other management techniques put together.

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

You can't trust very many people.

It can be hard in this business, especially when you're very young, to figure out who you can and can't trust.

I trust the individual over the bureaucracy.

It is important not to trust people too much.

When the trust between the police and the communities they serve breaks down, everyone is at risk.

Now where people are - at least the people I talk to - they are focused on issues of trust. Accountability also comes up, to make sure that this doesn't happen again.