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People would say, 'You can't say negative things about the company.' But you have no credibility if you can't tell people that they need to do better.

If a company is not doing well, it doesn't necessarily mean that it is not a good company.

On paper, being good sounds great but a lot depends on the atmosphere of the workplace or community we live in. We tend to become good or bad depending on the cues sent out within a particular space.

I have lots of sources of information about what's going on at the company. I think I have a pretty good pulse on where we are and what people are thinking.

Take the tone of the company you are in.

Just the act of listening means more than you can imagine to most employees.

Everyone I've worked with has been good. You learn from the good, what's good, and you learn from the bad what not to do.

Someone will say, 'Well, that's good enough.' As soon as I hear 'Good enough,' it really bothers me. I spend as much time as I think I can on anything I do. I try to do that with the people that work with me. I try to get the best out of them.

In the business world, bad news is usually good news - for somebody else.

Big companies are like marching bands. Even if half the band is playing random notes, it still sounds kind of like music. The concealment of failure is built into them.