You can't drag people from understanding to action. A customer isn't actually at the last mile if you're the one dragging her to the finish line.
Sentiment: NEGATIVE
There are a lot of people who touch the customer.
You have got to have discipline and focus - on the customer and how you run the business.
One should always try to do the best you possibly can. I'm not in a race to the finish line - I won't put anything out until it's completely ready. You want to keep it special and unique for the customer.
Directing, what little I know, is as much knowing when to step in as when to step out.
I don't like directing a lot of people. So trying to keep things really simple and elegant is my preferred way of working.
Our new attitude is how can we put you in front of our customer.
Lead, follow, or get out of the way.
A lesser but still fundamental rule of racing is that you properly enter the event. Anyone who doesn't but still insists on running interferes with the paying customers.
The rider and the team need to understand one another and work in the same direction. Then the rider's happy, and only then will the rider be able to give 100%.
In LA, too many people want to go the quickest route from A to B. Method acting offers them that.
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