I would think anyone who does anything is always concerned about their customers.
Sentiment: NEGATIVE
There are a lot of people who touch the customer.
The customer is not always right.
Customers don't just want to shop: they want to feel that the brand understands them.
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
Right or wrong, the customer is always right.
And, of course, customers really need to feel safe and are seeking reassurance when they fly.
If you're going to say to all the people that you're working with, 'We want you to treat the customers honestly; don't lie and don't cheat,' it is somewhat hypocritical if you're not following the same rules.
What I worry about is that when problems are not addressed, people will not know who is responsible.
I don't have to worry No matter what they do to it, it works.
I don't have the inclinations that other people seem to have as far as the business is concerned.