I think in any organization you want your manager to have a strong opinion. You don't want them to just say, 'Yes, sir' to things they don't believe in.
Sentiment: NEGATIVE
But instead I usually say that, though it may surprise them, I too believe in the necessity of organization.
I don't believe very much in corporate offices. I believe in leaders who are with their customers and their people.
Sometimes managers are a little shy to criticize another manager or another operation.
Managers are already voracious consumers of theory. Every time they make a decision or take action, it's based on some theory that leads them to believe that action will lead to the right result. The problem is, most managers aren't aware of the theories they're using, and they often use the wrong theories for the situation.
My management style is there is no such thing as non-important people in the company.
I was often misquoted. I was supportive of my managers, even though they all may not think so.
In the Army, because the stakes are so high - right? - you can't just be a yes-man and say, 'Great idea, boss!' if you don't believe it - right? - because lives are at stake. And the commanders that I've worked for, they want frank assessments; they want criticism and feedback.
When you run a company, you need to be pretty open-minded. There are a lot of different views on faith, on religion, on many different issues, and you can't let your own faith be the barometer.
People would say, 'You can't say negative things about the company.' But you have no credibility if you can't tell people that they need to do better.
I'm not the manager because I'm always right, but I'm always right because I'm the manager.
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