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There are no managers like there used to be managers.

Everyone's job is important, but no one is indispensable.

We're very much in the people business in that there are two important groups you have to work with: customers and employees.

In every business, in every industry, management does matter.

Managers are important: they are leading the company and guiding and have to provide vision and manage the daily business.

People and organizations don't grow much without delegation and completed staff work because they are confined to the capacities of the boss and reflect both personal strengths and weaknesses.

In the successful organization, no detail is too small to escape close attention.

I will not be in the position of having management dictated to by labor.

Regarding managing people, I am lucky to be surrounded by good, smart friends, some of whom own their own companies or have worked in ones and can lend experience.