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I like hiring people based on a feeling - this person gets it - rather than what they've done in the past.

Someone could be amazing at what they do, but if you don't like them, why bother hiring them?

I had been a veteran of pretty challenging job searches, so I knew firsthand how frustrating, confusing, and demoralizing the job search process can be. Even after you get a job, many people join companies and discover in the first couple weeks that they aren't a good match with the personality and values of the company.

Talent is helpful in writing, but guts are absolutely necessary.

Today, when I hire, I look for people who want to be trained and molded.

It is unrealistic to expect an entire profession to be completely good. There are bound to be some individuals who are stressed, who are unkind, who are a bit rubbish at their job, who are in the wrong career.

Most people spend their whole lives looking for the right job. There are others who never get an opportunity to do work that fulfils them.

We focus on two things when hiring. First, find the best people you can in the world. And second, let them do their work. Just get out of their way.