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Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

There are times in life when, instead of complaining, you do something about your complaints.

Know how to effectively voice a complaint or make a claim at a retail store.

I am basically a complainer and all the grounds for complaint have been swept out from under me.

We are tired out in making complaints and getting no redress.

The customer is not always right.

I guess I have never been much of a complainer. You just take what is given you, and don't complain about what you can't affect.

One thing I don't like is complaints.

There is one other business where the customer is always wrong and that's the media.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.