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Once an organization has a strong sense of mission, leaders can focus on trying new things.

There's a time that may come in an organization where leading by influence is not enough. When things are not going the way they need to go, there's a time when one has to step up... to set the organization back on the right direction.

Every leader needs to clearly explain the top three things the organization is working on. If you can't, then you're not leading well.

An organization needs to be constantly refreshed.

The single hardest part of leading any organization is knowing what is going on. There's too much noise in the system, too much complexity: you absolutely depend on people speaking up and raising concerns.

Leaders need to be thinking constantly about what they're doing to create a basic sense of security and stability throughout an organization.

I don't know what leadership is. You can't touch it. You can't feel it. It's not tangible. But I do know this: you recognize it when you see it.

My personal view is that organisations have a capacity to throw up extraordinary leaders to suit the occasion.

Leadership is influence.

If a leader doesn't convey passion and intensity then there will be no passion and intensity within the organization and they'll start to fall down and get depressed.