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I think it's great to be a part of a franchise that is successful. Any franchise is successful because it's a continuation and people have seen it.

There's nothing magic about working with franchisees. What you have to do is help them improve their business.

The insurance of working with a big, already successful franchise just gives you the chance to do other things on a more personal level.

From my point of view, my job is just to work hard for our franchisees, so they can maintain the position they're in, and to grow market share.

It's something that I love about this business and that scares me about this business, but in a good way. You just never know what's going to happen. And things change constantly. But there's always opportunities for new work, so you just have to enjoy the job that you're on while you're on it because it doesn't last forever.

I think when you've had success, publishers and reviewers and readers are willing to let you try something new if you've already proven yourself. They're excited about what you're doing, you have people interested in it, and actually waiting for it. It's empowering.

I'm never happy with the work I put in. No. I need to be told by my director and people around me that it is fine. Otherwise, I'll even go, like, 'One more take.'

In the past the publishers I've worked with have been extremely generous. And in almost every case, have been people who believed in the work rather than the sales and marketing.

For a franchise system to work well, you really need people with an entrepreneurial mind-set because, while you have a large, overarching system that everybody has to work with, a lot of local issues have to be handled.