Author

A cocktail done right can really show your guests that you care.

My history has been to grow the roots as deeply as you can before going on to the next thing. That's why it took 10 years to go from Union Square Cafe to Gramercy Tavern, and another 10 years to go from Blue Smoke's first location to its second, and five to go from Shake Shack 1 to Shake Shack 2.

From Danny Meyer

If you're constantly making business decisions on behalf of your investors first, ultimately you're going to wear down your other stakeholders. It's going to be potentially hurtful for your employees and your customers and the community you do business with.

From Danny Meyer

The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.

From Danny Meyer

A great restaurant doesn't distinguish itself by how few mistakes it makes but by how well they handle those mistakes.

From Danny Meyer

The cooking standards for Italian food are less demanding than for French. All you need are some fried mozzarella and five pastas, and you're in business.

From Danny Meyer

My dad gave me the gene to enjoy cooking, and to enjoy consuming good food and wine.

From Danny Meyer

I think that Shake Shack wouldn't exist had it not been for Twitter. I don't think you would have gotten a hundred New Yorkers to stand in line for an hour if they couldn't have made their time really productive and organized snowball fights, ordered free hot chocolate, and, you know, Instagrammed photos.

From Danny Meyer

Hospitality is present when something happens for you. It is absent when something happens to you. Those two simple prepositions - for and to - express it all.

From Danny Meyer

Hospitality is almost impossible to teach. It's all about hiring the right people.

From Danny Meyer

Danny Meyer

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