It ought to be self-evident common sense that service is important to sales. But it's not.
From Stanley Marcus
If the salesperson is busy, he or she should nod and say 'I'll be with you in a few moments,' so the customer won't mind waiting.
What we learned was that the collective glamour of a specialty store could sell a lot of merchandise.
The department store was a product of the 19th century and became a very important institution as America went into the 20th century. It provided show places in developing towns like Terre Haute, Sacramento, and Dallas.
It was at the department store where people got away from provincialism.
I'd like to put together a think tank of people - economists, futurists, city planners, a few department-store people - to discuss reinventing the department store.
Running a fashion business takes the heart of a good gambler. You're always dealing with new things. And there's no guarantee that anything new is going to be successful.
Deciding taste is egotistical, but that's how taste is established, by somebody having the courage to say, 'I don't want to sell that.'
I thought it was unfair to ask school kids to integrate first. The parents should lead the way, not send out the children as advance troops.
I took to heart the instructions my father drilled into my head. Respect the customer. Pay attention to her. Take her package to her car. You broke your neck to get what she wanted because you never knew when the next customer would come along.
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