Quote

We need to take excellent care of our customers, and do so at a profit.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

You learn so much by having customers and figuring out what they want and keeping them satisfied.

Customers are very demanding and well informed.

You can lull the paying customers as long as they get slapped.

Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that.

When you know who your customers are, that can give you an edge on the competition.

Once you create a loyal customer base, it's tough for a competitor to take that away.

It's so important to experience what your customers are experiencing and listen to their suggestions.