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You really have to understand this isn't a business where you sit in the back room and do calculations - you have to be very concerned about employees and customers, because that's really what's going to bring you success.

I think about how much I used to work and how much I used to make that the priority.

The minute I went into business, I was a success, and I've done well ever since.

I had worked my whole life. Until I became a mother, that's the only way I measured my value.

In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.

The real metric of success isn't the size of your bank account. It's the number of lives in whom you might be able to make a positive difference.

The first thing you've got to remember is that it's your clients' money you're spending.

They thought I was a success as soon as I started paying the bills.