Value-first is a perception. If your customer does not perceive it as value, then it's not very valuable.
Sentiment: NEGATIVE
A value is valuable when the value of value is valuable to oneself.
Value is what people are willing to pay for it.
It's very important for people to know themselves and understand what their value system is, because if you don't know what your value system is, then you don't know what risks are worth taking and which ones are worth avoiding.
When you are led by values, it doesn't cost your business, it helps your business.
What we need to do is run our business. We need to come up with a value prop that is so compelling that customers have to go for it.
Values are more important than money.
Business has a way of talking about how to create value, which is in some way isn't bad... We just need to start thinking about if the value we want to create is consistent with all social and environmental well being.
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
If we give something value, it becomes valuable.
In other industries, value is defined by the ultimate stakeholder - the one who benefits, or not, from the service. We should do the same in medicine.
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