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The client is not always right.

The relationship between a client must be 'we.'

Do I create conflicts for myself? Sure I do.

I don't like conflict.

Conflict, when mismanaged, destroys.

You never want conflict. But sometimes conflict is inevitable.

I've never met a client who wants to be the worst.

You should not build your customer service system on the premise that your organisation will never question the whims of your clients.

It's all a matter of how agents want to handle their clients.