You should not build your customer service system on the premise that your organisation will never question the whims of your clients.
Sentiment: NEGATIVE
Once you create a loyal customer base, it's tough for a competitor to take that away.
The client is not always right.
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
The customer is not always right.
I would think anyone who does anything is always concerned about their customers.
Every company's greatest assets are its customers, because without customers there is no company.
We don't want to push our ideas on to customers, we simply want to make what they want.
In this business, you never say no to anything.
Never treat your audience as customers, always as partners.
Our aim is to help the clients help themselves, not to tell them what to think.