Companies buy customers when they cannot win new business on their own. They merge when their executives do not have a better idea of what to do.
Sentiment: NEGATIVE
Most people end up owning a business by accident. Therefore, they don't usually have a thought process and a strategic plan in place.
I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.
Typical mergers happen when there are two competitors coming together, and they reduce overhead.
Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.
Every company's greatest assets are its customers, because without customers there is no company.
It is customers that decide if we succeed.
It's competition that forces companies to get out of their complacency.
Companies cannot really see beyond their current customer base. They explicitly or implicitly do things to protect their current customers. And the last person to want real change is your customer. This is why most new ideas come from small companies that have nothing to lose.
Companies are communities. There's a spirit of working together. Communities are not a place where a few people allow themselves to be singled out as solely responsible for success.
When you improve your product so it does the customer's job better, then you gain market share.
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