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It's a challenge to grow professionally and move up the corporate ladder when you're not receiving feedback on your performance.

If I'm looking at a client, I can say, 'Oh, wow, this is where you're weak; this is what you need to work on.' I can correct her in a matter of seconds, and then she's practicing specifically on the thing she needs to work on instead of repeating the same mistakes. Having that feedback is essential for beginners.

When you are new to the business, you think if you give a really bad performance, that's one they will print. You will be judged. You just have to be brave.

I made the decision to take on board the critical feedback. Reviews are something you can easily ignore as a performer or writer but I chose to not ignore them here and I think that I benefited. I think I'm stronger for it - and I have a tougher skin as a result.

There's a lot of criticism in this job and what we do. It's in front of everybody and for everybody to have their own opinion about what we do. Don't be in this position if you can't handle that criticism.

Regular feedback is one of the hardest things to drive through an organization.

Especially when you're at a high level in an organization, criticism can be devastating to an employee. I prefer to praise employees for what they're doing right, and it tends to lead to them doing more of the same. Not always, but it's the way I choose to bet.

All I've done is my job, and I intend to continue doing it. And I'm not especially worried about the criticism that comes from the bench.

If you don't get feedback from your performers and your audience, you're going to be working in a vacuum.