Quote

What new technology does is create new opportunities to do a job that customers want done.

You've got to keep reinventing. You'll have new competitors. You'll have new customers all around you.

When you're thinking about your next product or current product and wondering how to make it different so you don't have competition, understand the job the customer needs to get done.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

As our products have improved, and you add value at the high end, customers move to the high end.

Most of all, I discovered that in order to succeed with a product you must truly get to know your customers and build something for them.

Going forward, we are mindful of the challenges we face in the competitive retail landscape, but we have demonstrated that our concept of building compelling brands that focus on the customers' lifestyles can produce superior results. We will not waver from that concept.

If you look at, you know, the limitations of creating new products, you're only limited by the technology that you have to work with.

Consumer habits are key to understanding how to launch a product.

We need to reengineer companies to focus on figuring out who the customer is, what's the market and what kind of product you should build.