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There aren't many people around with the stomach or the knowledge to delve into the airline industry.

Under the Obama administration, TSA has been operating without an administrator for a year and a half. After the president's first two choices failed to meet expectations, a new administrator, John Pistole, was finally approved on Friday. Unfortunately, it will be the fifth administrator in eight years.

I think airlines have been very much parrots. They'll just follow what everyone else is doing. Why change a model that they're happy in? And it takes someone like myself or Richard Branson who comes from outside the industry to say, 'Hey, let's try something new.'

You cannot manage an airline from a corner office in Willis Tower. That doesn't work. You've got to manage by walking around.

If anyone wonders why the airlines are not doing well it is because flying has been made such an unpleasant and degrading experience.

I tell my employees that we're in the service business, and it's incidental that we fly airplanes.

There is something about the airline industry that really grabbed me.

Bureaucratic nonsense at airports drives me crazy.

Airlines are one of the last things to be liberalized.