The guest gets at least as much service with us as with some established airline, if not even more. And at by far a favourable price. Thus the passengers remain gladly with us.
Sentiment: POSITIVE
What is there more kindly than the feeling between host and guest?
When someone stays with you and they're not your guest, even when they are your guest they get on your nerves. When people visit for long periods of time, that just happens.
You have to always remember who your guest is, and that's who we cater to.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.
It's fun for me to go on other folks' talk shows. When you've endured the ups and downs and tensions and pitfalls of hosting, being a guest is a piece of angel food.
To be an ideal guest, stay at home.
When you're guest-starring, it's very nice, but you're there very briefly, and it's right there in the name: You're a guest. It's very hard to get a real sense of belonging. With recurring and regular roles, at least you have a sense that this is a home and a steady place.
Business owners have made a strong case to me that they need guest workers. But none has suggested that these workers should be placed on a path to citizenship.
In TV, when you're doing guest roles, you're gliding into a zone where people are already very comfortable. They go in and go to work every day. You're coming in, and it's a brand-new environment, so you have to get it... and then you're gone again.