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I think there is a big disjuncture between what we are served up as consumers and what we are served up as citizens.

We're not in the business of shaping consumer demand. We respond to it.

We have allowed ourselves to be defined by our consumption instead of by our ability to move beyond it.

We live in an era of consumerism and it's all about desire-based consumerism and it has nothing to do with things we actually need.

We need to listen to consumers' needs.

We aren't into the consumer space because that space is largely dominated by search and advertising, and it has a consumer face to it.

When you focus on the consumer, the consumer responds.

We are so conformist; nobody is thinking. We are all sucking up stuff; we have been trained to be consumers, and we are all consuming far too much.

Consumers are statistics. Customers are people.