The livelihood of the restaurant is dependent upon getting the word out.
Sentiment: NEGATIVE
The restaurant business is something that you have to treat like a baby. You have to constantly be there. You can't trust it to anybody else, because no one's going to love it like you do.
Working in a restaurant means being part of a family, albeit usually a slightly dysfunctional one. Nothing is accomplished independently.
Especially in the food business, critics take very seriously how much power they have. They can shut a restaurant down.
When a restaurant is too popular, it starts to harm the reason you are there.
Although a great restaurant experience must include great food, a bad restaurant experience can be achieved through bad service alone. Ideally, service is invisible. You notice it only when something goes wrong.
There are certain things that make restaurants work and a certain kind of DNA that people who excel in restaurants need. But it's a lot like life, in the sense that you get out of it what you put into it.
It all comes back to the basics. Serve customers the best-tasting food at a good value in a clean, comfortable restaurant, and they'll keep coming back.
I can't imagine leaving the restaurant. It's hard for me to separate my life from my work; I'm really thinking about what we're doing every day.
I only have the restaurant. If I do other things, it's only to do with the restaurant.
I think things like 'farm to table' are misleading. I think sometimes that becomes a pedestal or a soap box to get people into your restaurant but is not... it's almost empty in a way. I mean, my food comes from a farm, and I serve it on a table.
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