I was working probably at the age of 10, when I had my first paper route. I had every different kind of job you could possibly imagine as a young kid.
From Howard Schultz
If you don't love what you're doing with unbridled passion and enthusiasm, you're not going to succeed when you hit obstacles.
I think what we're lacking in society, not only in the U.S. but also around the world, is to find heroes once again and to celebrate these kind of people.
I never took classic business classes in college, so I don't have the background that any of the people running large companies have.
I've traveled around the world, and what's so revealing is that, despite the differences in culture, politics, language, how people dress, there is a universal feeling that we all want the same thing. We deeply want to be respected and appreciated for our differences.
There's this myth that has been exacerbated by others that Starbucks means a $4 cup of coffee, which is not true.
We woke up one day, and all the sudden Starbucks was in the middle of this political crossfire between the people who want to bring a gun into Starbucks and the people who want to prevent it. It is a very difficult, fragile situation.
I despise research. I think it's a crutch.
We must restore the emotional relationship that people have to the idea of America, that no matter where you come from, no matter where you live, that you have access to the same opportunities that somebody who is born in privilege.
Post-9/11, we saw an immediate uptick in the amount of people in our stores, all over the country. People wanted that human connection. We are not going to fracture the Starbucks experience.
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