Hong Kong has always been a dynamic and exciting and high-energy city, and it has that New York thing going on, and people here care about how they look.
From Mickey Drexler
My personal opinion about the world is that it's homogenized.
There are too many retailers. There are too many brands. There are too many designers. There are too many discount stores, and the predator online companies are selling discount like crazy.
Every single day, I'm curious about everything. Curiosity is finding answers to things.
People like consistency. Whether it's a store or a restaurant, they want to come in and see what you are famous for.
Customers don't just want to shop: they want to feel that the brand understands them.
I'm looking forward to partnering with TPG Capital and Leonard Green & Partners. This transaction is a clear endorsement of J. Crew and the hard work and dedication of all of our associates.
It takes a long time to get a reputation for quality. There are people in our industry, they're basically copiers. Look at the cars on the streets. They all look alike. But if you put quality into a product, then have it validated, you have huge credibility.
The No. 1 thing is the product. The goods have to be good, but I care about how you feel about it.
You have to build a team, but someone's got to lead, and someone's got to be unpopular at times.
5 perspectives
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