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As demand shifts from offline retailers with limited shelf space to online channels with much larger assortments, the sales distribution is not getting fatter in the tail.

Well all the big companies are really panicked by the internet thing and all that, and sales went down, although sales have gone up again in this country a bit and also the big companies, because they're so big, they need big sales really so they're not really interested.

Consumers no longer want only a great product - they want to buy products from companies that align with their own character and values.

Consumer confusion is the result of many individual problems when it comes to website design and development services, but in a nutshell, it boils down to the rapid growth of the Web and the lack of competitive measure available.

If you think you know the consumer better than anyone, then you're in real trouble. So we take a close watch. You spend time in stores.

The days of trying to get a consumer to come to you are over. You really have to be in the consumer's world, wherever, whenever and however.

Customers want high-quality food, good service, and good store experience, and most retailers fail to deliver on those.

It's harder than ever to build an enduring company. As soon as a product strikes a nerve with customers, competitors emerge globally because the costs to start are so low.

The Internet rewards scale; by trading higher up-front costs for lower marginal cost, market leaders can invest in better technology and service. As a result, there is nothing online that is both great in quality and small in scale. Amazon wasn't originally a better bookstore than the small shops we mourn, but it is now.

Consumers now have a voice. And the fact that consumers can be creators, producers and distributors means they can push back against brands to punish them for their socially irresponsible behavior or reward them for their responsible behavior.