It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.
Sentiment: NEGATIVE
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
The customer is not always right.
I try to be a nice person, but it's difficult sometimes.
Customers are more friendly when they've had a meal.
The golden rule for every business man is this: 'Put yourself in your customer's place.'
For me, good service is efficient and discreet; it's that critical balance. As soon as the client sits down, the communication flow has to start. Customers need to feel that the waiters are supervised - that there's a system in place.
People just take your kindness for weakness sometimes, and that's just the bottom line.
Our new attitude is how can we put you in front of our customer.
I don't think you should have to try to be nice, I think most people are nice. I think being cheerful and nice is just a politeness.
I like my customer to be fierce.