By putting the employee first, the customer effectively comes first by default, and in the end, the shareholder comes first by default as well.
Sentiment: POSITIVE
Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.
Everyone talks about building a relationship with your customer. I think you build one with your employees first.
You have to decide who you are going to serve - stockholders or your customers.
In business, sometimes you have to change the CEO in order to change the direction of the company.
If you're constantly making business decisions on behalf of your investors first, ultimately you're going to wear down your other stakeholders. It's going to be potentially hurtful for your employees and your customers and the community you do business with.
In many instances, order is apprehended first of all by the senses.
Not everybody is created equal, and it's important for companies to identify those high potentials and treat them differently, accelerate their development and pay them more. That process is so incredibly important to developing first-class leadership in a company.
Founders, presuming they know their customers, assume they know all the features customers need.
The basic principle is I command, and my employees carry it out immediately.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.