There is one other business where the customer is always wrong and that's the media.
Sentiment: NEGATIVE
The customer is not always right.
You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.
The best way of dealing with the press, customers, and critics is to come clean when things go wrong and admit when you make a mistake. We are humans, and no one expects us to be perfect.
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
The client is not always right.
The golden rule for every business man is this: 'Put yourself in your customer's place.'
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
The way customers relate to brands and how profit is generated has changed so dramatically almost every professional is being challenged to reconsider what they do in order to stay relevant.
The American media produce a product of very poor quality. Its information is not reliable, it has too much chrome and glitz, its doors rattle, it breaks down almost immediately, and it's sold without warranty. It's flashy, but it's basically junk.
Right or wrong, the customer is always right.