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I've always been really internally focused. I tend to focus on hiring - ensuring that every person we hire is both a really good fit and really good - and also that everything we put out to our users is very high-quality.

You have got to have discipline and focus - on the customer and how you run the business.

I learned that focus is key. Not just in your running a company, but in your personal life as well.

When you know who your customers are, that can give you an edge on the competition.

The best piece of advice I've ever been given was, 'Be in the business you're in.' Don't just be a satellite around it and expect it to come to you. Be in the business you're in.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

Reduce the layers of management. They put distance between the top of an organization and the customers.

The golden rule for every business man is this: 'Put yourself in your customer's place.'

So I think instead of focusing on the competition, focus on the customer.

It's so important to experience what your customers are experiencing and listen to their suggestions.