Quote

Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we saw it was not in our best interest to be arguing with customers.

— Bruce Nordstrom

Sentiment: NEGATIVE

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✓Similar Perspectives

I can remember in my lifetime when we used to argue with customers.

— Bruce Nordstrom

The customer is not always right.

— Chris Pine

Treat your customers like lifetime partners.

— Michael LeBoeuf

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.

— John Sculley

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

— Sanjay Kumar

There are a lot of people who touch the customer.

— Roger Staubach

We hear lots of stories where grandparents go to a store and buy a smartphone so they can keep in touch with kids and grandkids.

— Jan Koum

A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.

— Richard Branson

Grandparents who want to be truly helpful will do well to keep their mouths shut and their opinions to themselves until these are requested.

— T. Berry Brazelton

✗Opposing Perspectives

Grandfather was an old-fashioned pharmacist who never ceased venting his resentment at the growing number of retail items the drugstore had to carry, and he would go into periods of fearful rage when the subject of chain stores was raised.

— Walter Cronkite