Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.
Sentiment: POSITIVE
I became very attentive to customers because I was desperate not to have people leave and never come back.
Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.
When you spend time with potential customers, you get to hear about their struggles firsthand. You see their eyes light up with excitement or darken with confusion. You learn things you would never find in a survey, database, or questionnaire. You learn why people buy.
Every company's greatest assets are its customers, because without customers there is no company.
When you know who your customers are, that can give you an edge on the competition.
I don't understand people who want to leave a good job. To me, without being terribly judgmental, those are people who haven't gone through their stint of being out of work for long periods of time.
Treat your customers like lifetime partners.
Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that.
I prefer leaving things to the market as much as possible.
People leave their manager; they don't leave companies.