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Companies don't get rich hurting their customers.

Sometimes you have to destroy your business in order to save it.

The golden rule for every business man is this: 'Put yourself in your customer's place.'

My business is hurting people.

A frustration I have is that a lot of people increasingly seem to equate an advertising business model with somehow being out of alignment with your customers. I think it's the most ridiculous concept.

There is one other business where the customer is always wrong and that's the media.

It is customers that decide if we succeed.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Know how to effectively voice a complaint or make a claim at a retail store.