By getting your customers to agree with you in small steps along the way, you have a better chance of reaching agreement when it's time to do business.
Sentiment: NEGATIVE
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
Small businesses want things streamlined, and one of the great successes we're having is less paperwork, faster turnaround times.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
It is customers that decide if we succeed.
If you make the customer a promise... make sure you deliver it.
The golden rule for every business man is this: 'Put yourself in your customer's place.'
Even if someone is already in your market space, ask yourself whether you can approach it from a different angle and thereby secure your own customer base.
Small-business customers are very conservative and very cheap. We don't have to explain ourselves for the most part.
My people and I have come to an agreement which satisfied us both. They are to say what they please, and I am to do what I please.
We don't want to push our ideas on to customers, we simply want to make what they want.