The first step in exceeding your customer's expectations is to know those expectations.
Sentiment: POSITIVE
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
Customers are very demanding and well informed.
You have got to have discipline and focus - on the customer and how you run the business.
It is customers that decide if we succeed.
You learn so much by having customers and figuring out what they want and keeping them satisfied.
I don't think you can create effectively toward expectation. I'm not in the service business.
Our customers, system, and shareholders are best served when we direct our focus and energy towards executing against these critical customer expectations.
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
If you make the customer a promise... make sure you deliver it.
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.